As everything is handmade to order, please allow 3-7 working days for items to be dispatched. If you’re in the UK you can expect to receive your order 1-2 working days after dispatch, most orders are sent with 1st Class with Royal Mail. If you would like your order tracked, signed for or guaranteed next day, please contact me to discuss this.
Please note that during busy periods turnaround time will be a little longer, we will always do our best to keep to the timescales stated but cannot guarantee them.
For orders outside of the UK please use our Etsy shop here: http://www.thejanuaryrose.etsy.com
Orders are sent using Royal Mail’s International Standard service, please allow 1 – 2 weeks for delivery. Shipping times vary on location, please contact me if you would like to know the estimated time scale of delivery for you. If you’d like your order to be sent Tracked and Signed for please let me know and I will quote.
Your order will not be classed as lost until approx 35 working days after dispatch, therefore I am unable to do anything until this time has passed.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Returns and cancellations
If for any reason you are unhappy with your order please contact us within 7 days of delivery. We will be more than happy to help resolve the issue and discuss options to return. Customers will be responsible for the cost of returning orders unless they are deemed faulty, this must be done within 14 days of organising it with us and a proof of postage must be obtained. If the item is not returned in its original condition, you are responsible for any loss in value.
Custom and personalised orders are non refundable unless faulty. We are not responsible for any spelling mistakes made by yourself on our hand-stamped items, we will stamp the information you provide for us. If we have made a mistake we will of course resolve this for you, please contact us.
If you wish to change or cancel an order this must be done within 5 hours of purchasing, we may have already started working on your made to order item by this time, please contact us for more information.
Still have questions? Please contact us anytime.